Last Updated: November 30, 2023
INFORMATION WE COLLECT
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide Directly to Us
Registration and Account Information. When you register to use our Services, we may ask you for personal information to create your account, such as first name, last name, company email address, password, and company telephone number, NPI number, state medical license number. We may also collect a government-issued identification document, such as a state identification card or passport, to verify your identity.
Patient Information. When you use our Services, we may receive personal information in connection with providing our Services to you, such as subscriber data, including healthcare patient information, pharmacy and prescription information, insurance information, and any other information uploaded to or made available to us via our Services.
Communications. If you contact us directly, we may receive additional information about you. For example, if you contact us for more information about eNavvi, we will receive your name, email address, the contents of a message or attachments that you may send to us, and any other information you choose to provide. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
Careers. If you decide to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume or application, such as your education and employment experience. You may also apply through a third-party service such as LinkedIn. If you do so, we will collect the information you make available to us via such third-party platform.
Payment Information. If you make a payment through our Services, your payment-related information, such as credit card or other financial information necessary to complete your payment (“Payment Information”), is processed by our third-party payment processor, Stripe. For more information, please see the “Payment Processing” section below.
B. Information We Collect When You Use Our Services
Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, cursor movement, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Service, you may not be able to utilize the features of our Service to their fullest potential.
C. Information We Receive from Third Parties
Information from Third-Party Services. If you choose to link our Services to a third-party account, we may receive information about you, including your profile information and your photo, and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
Other Third Parties. We may receive additional personal information about you from third parties such as data or healthcare partners and combine it with other information we have about you.
D. Payment Processing
HOW WE USE THE INFORMATION WE COLLECT
We use the personal information we collect:
To provide, maintain, improve, and enhance our Services;
To personalize your experience on our Services such as by providing tailored content and recommendations;
To understand and analyze how you use our Services and develop new products, services, features, and functionality;
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
To facilitate the connection of third-party services or applications;
For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
To send you text messages and push notifications;
To find and prevent fraud, and respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
HOW WE DISCLOSE THE INFORMATION WE COLLECT
Vendors and Service Providers. We may disclose any information we receive with vendors, service providers, and Partners retained in connection with the provision of our Services.
Pharmacies and Other Third Parties. We may disclose your personal information, including patient information, to pharmacies and other third parties as necessary to provide our Services to you.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through our Services.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
Consent. We may also disclose your information with your permission.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
If you choose not to provide us with information we collect, some features of our Services may not work as intended.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Our Services are hosted in the United States (“U.S.”) and intended for visitors located within the U.S. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.
UPDATE YOUR INFORMATION
You can update your account information or delete your account through your profile settings on the website.
If you have any questions, comments, or concerns about our processing activities, please email us at help@eNavvi.com or write to us at:
4130 Overland Ave
Culver City, CA 90230